N Scale Angus Vans/Wide Vision Caboose Update
It has come to our attention that our N Scale Wide Vision Cabooses or Angus Vans have a delayed issue we had not caught in early QC. The issue does not affect the running of the Wide Vision Caboose, but it does affect the lighting. After investigating the issue further, our Warranty team discovered that the batteries installed in the models will fully drain within 72 hours.
We believe that the best way to resolve this minor issue is to replace the circuit boards. This process would include us shipping in replacement boards from China and, once they arrive, we will either send them out to you to replace in your models or you can choose to send your models to our Warranty department and we'll do the job for you.
If you own a model of the N scale Wide Vision Caboose and would like to have your model’s circuit board replaced, please contact our Warranty department. They will reach out to you once the boards arrive to determine whether you’d like to send your model in or replace it yourself. At this time, we hope you can remain patient until those replacement boards arrive at our Warranty department. Please do be sure to submit a Warranty claim as soon as possible, as this helps with our replacement number estimates.
Please click here to complete our warranty form.
