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That particular Kato truck design (also used on newer SD40-2) is particularly flimsy and finicky. Yes, the contact is out of place and that's at least part of the source of your problem if not the entirety. Not quite sure how to describe how to fix it using just words. You can take those trucks apart and put them back together. If you're not super inclined to do so then a new truck is an option if they have them available.You might try searching Youtube for N scale loco maintenance. It could be a wild goose chase but some people post some good stuff on there.
...Do I need a new truck? Is this even possible?...... I have several locos that seem to suffer from poor electrical pickup, including a new Scale Trains AC4400, and I have some that when on the programming track can be detected (MFG number, decoder number, various CV values, but when placed on the track just won't do a thing. Any good sources of info I could look up? Thanks! Bob
This photo Mark posted perfectly shows the debris (fuzzy fibers) stuck in the idler gear's teeth. The masking tape modification will greatly reduce ingestion of this crap.
Unfortunately, this is the result of a living with a puff ball of a cat. But I will definitely be implementing the masking solution! Brilliant idea! Otherwise, I don't think the Kato ACe is near as delicate as you describe. And it certainly is not over-engineered in my opinion. In fact, I would call it the pinnacle of mechanism design! Every single part of the mechanism has a clear and simple role to make the engine run perfect, yet still allows very quick and easy maintenance. I'll give you the part about those fine tooth gears acting like hair and debris magnets though, yet even tangled as my truck shows, my units still run flawless!