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The pilot truck will lift free when rotated 90 degrees. It may be easier for clearance if you slide it a little to one side before turning. Also, before you add weight; I had some issues with mine early on and the solution was to REMOVE the spring. In my case, I found the spring was introducing bias to the truck and forcing it off the rails. Removing the spring allowed the truck to steer itself. I would visually inspect the removed truck for wheel gauge, burrs on the tread or flange, and wobble. Also look for roughness or deformity on the pin that feeds into the loco, and on the v slot that guides the truck between the cylinders. All these parts should be smooth and have free motion. Anything that could hinder that motion would be a potential issue.
check drivers one and two.They are on a pivoting fulcrum and held in place with a press fit pin with a spring behind it. I have seen the pin walk out and the spring behind it causes the fulcrum halves to press out against the inside of the two sets of drivers causing them to not have any lateral motion and generally causing things to slightly bind up.The other thing that might be an issue...have you added sound or something that has wires going from the loco to tender? this can cause the balance of the engine to get thrown off and for the unit to not track correctly. It took me a bit to figure this one out when we started tossing sound in them and had terrible derailment problems with the early test builds.Anywhoo...Hope this helps!Kelley.www.dufordmodelworks.com