I thought you would like to know that Micro-Trains Line has done what
it promised me back in May it would do, and Micro-Trains has done it
at its own expense.
This tale has a happy ending for both me and Micro-Trains Line, and I
offer it for your information, perhaps for your help, too.
Thanks to the efforts of Joe D'Amato, MTL R&D design engineer, and the
continual reassurance and calm patience of Ben Thielemann, MTL
marketing director, Micro-Trains has come through with a fix for the
unrelenting uncoupling problems I was suffering with Mother's Day
weekend, May 11-12.
You might remember I wrote on The Railwire blog early Mother's Day
morning how I was
having a horrible time trying to get my Micro-Trains/Con-Cor Ringling
Bros. and Barnum & Bailey white (Blue Unit) circus cars to stay
together.
Our club, Montana NTRAK (mtntrak.org) was going into its second day of
a big display at our public library here in Bozeman. I had bought a
good many three-car runner packs and flat cars and the loads to go on
them for the Blue Unite train, hoping to present the train as best I
could at prototypical length. We had the layout to do it, so Why not?,
I thought.
I spent most of Saturday trying to get the train to stay together.
NOTHING worked. I couldn't believe it. "This is Micro-Trains
equipment," I kept telling myself.
The children's librarian and I had been planning two months on a theme
for that display –– Circus Trains of Today and Yesterday. We had TV
and newspaper publicity. We had new books on circuses and trains. I
had started buying the RBBB rolling stock back in March to get ready
for the big weekend event.
That Saturday morning, cars were coming apart left, right, and center.
I put the train out on a siding for static display, and I fumed.
I awoke frustrated very early Mother's Day Sunday, and I came here and
wrote a plea for help.
A few people joined in, here and there, but one message from a
correspondent identifying himself as Glenn Poole grabbed me, as it did
other readers and correspondents.
Mr. Poole said someone at MTL told him the manufacturer expected
consumers to buy the RBBB line only as
collector pieces and not cars to be run. "Shelf Queens" was the term used.
WHAT?
I ask Mr. Poole for clarification and verification; however, he did not respond.
The give-and-take sorta heated up. I went back to the library and
tried again to get my circus train to stay together. Again, nothing
worked.
At 3:47 p.m. I filed a message to the Railwire from the library,
saying I still could
not get the cars to stay together. In the meantime Joe D'Amato had
invited me to contact him Monday, May 13.
I contacted Joe, and we went through about two weeks of discussion. He
sent me new 1018s, assembled, and with the proper Con-Cor snap pin and
washer in place. I tried them. Nothing worked. It was driving me nuts,
and I was driving Joe nuts.
Enter Ben Thielemann, MTL marketing director, giving Joe a break from me.
Ben was completely open and up front with me. He answered all
questions, some of which were rather blunt.
While Ben patiently, almost daily, dealt with me, Joe and his
associates were working on a new RDA coupler and bolster for the 1018
and 1017 trucks. It took about six weeks. Ben and Joe asked me to test
a few of the new couplers on my RBBB cars on my home loop. I put them
on the original silver 1018 trucks. The couplers worked
perfectly. The train stays together.
The new couplers are sorta big, and look out of scale; however, the
train stays together.
Also, the new couplers protrude from under the Con-Cor cars about 3 or 4
millimeters beyond the distance of the original 1018 and 1017
couplers, so the cars stand farther apart; however, the train stays
together.
Neither the size of the new couplers or the car spacing bothers me. I
knew when I started buying these Blue Unit and Red Unit circus cars
that I would be assembling a representation of the RBBB trains and not
an exact model. Nonetheless, I'm pleased.
My faith in Micro-Trains has been restored and, in fact, strengthened.
I can be a pushy old goat (some use more colorful terms), and Joe and
Ben put up with me skillfully and in a friendly manner, too. They did
exactly what they promised they would do. We have become friends. I
have come to know each man a bit better, and I respect each. Even
Chris Randall, in MTL product development, still puts up with my
continual pesterments on what the next Micro-Trains Line Runner Pack
should be and with my indefatigable grumbling about when MTL is gonna
produce heavyweight diners, baggage, and combine cars. (Diners are
coming next spring, I've been told.)
Micro-Trains is still in the process of working with these new
couplers. I'm sure more testing will be done. The real test-of-tests
for me will be to see the trains running perfectly on our NTRAK layout.
I'm hopeful of doing that test here in late September.
Bottom line: Joe and Ben did what they told me they would do, and they
did it successfully. You will be impressed with the new couplers.
Ken