Email Address for ESU?

[tehachapifan]

Anyone know of a current email address for ESU? The contact form on their website doesn't do anything when you hit send. I have a sound decoder that is in need of replacement, is 2 days away from going out of warranty and I need to get something on record with them before then.

[Ed Kapuscinski]

I just finished working with ESU LLC Sales <sales@loksound.com>

[peteski]

Yes, the info is in a not very intuitive place.  You have to go to the main ESU site then under the Sales tab go to Distributors of ESU products:.  Then you will find:

ESU LLC
3625 Betty Dr Suite A
US-CO-80917 COLORADO SPRINGS
Telephone: +1 (570) 980-1980
Fax: +1 (866) 591-6440
sales@loksound.com
www.loksound.com

I guess it makes sense to the ESU . . .

[tehachapifan]

Great! Thanks!

[tehachapifan]

Email to the above address got returned as undeliverable.

[u36b]

Did you try that contact form :
https://esu.eu/nc/en/contact/email/
Hope this works

[tehachapifan]

Did you try that contact form :
https://esu.eu/nc/en/contact/email/
Hope this works

Yes, I did but nothing happened when I hit send. Re-tried several times.

I'm getting the impression that they really don't want to deal with warranty returns anymore, as there seems to be no easy way to contact them any longer and the requirements for a warranty return appear to be far stricter now.

At this point I'm not sure how I can proceed with any warranty replacement or repair. I'll try calling on Monday but I'm not expecting to get anyone at this point

Maybe this was the beef with Matt, as he was big on customer relations and service.

[peteski]

I had no problem contacting them over the phone - I  highly recommend that avenue. They are also very good dealing with warranty issues -  just ask @Dwight in Toronto - he recently had a positive experiences.

BTW, did you double check the spelling on your undeliverable email? sales@loksound.com

[tehachapifan]

Yes, email address was typed correctly.

Gad to hear you've had success on the phone. I'll keep my fingers crossed!

[Dwight in Toronto]

I had no problem contacting them over the phone - I  highly recommend that avenue. They are also very good dealing with warranty issues -  just ask @Dwight in Toronto - he recently had a positive experiences.

BTW, did you double check the spelling on your undeliverable email? sales@loksound.com

Yes, I had done something careless to two digital light strips.  Using the “contact us” email feature I ended up connecting with Emily Elmore, who facilitated warranty replacement of both strips.
Our email correspondence used the address that folks have been posting here (sales@loksound.com), and all of her replies included this phone number …  +1-720-303-3980.

[peteski]

Yes, I had done something careless to two digital light strips.  Using the “contact us” email feature I ended up connecting with Emily Elmore, who facilitated warranty replacement of both strips.
Our email correspondence used the address that folks have been posting here (sales@loksound.com), and all of her replies included this phone number …  +1-720-303-3980.

Interesting that the phone # Dwight has is different from the number shown on the EQU website (+1 570-980-1980).  Regardless, when you get in touch with ESU,  they will happily take care of the problem.

But I just called both numbers and they are in-fact getting me to ESU LLC, so either one can be used to contact them.

And cor completeness I want to mention that loksound.com redirects to the main ESU website  in Germany.  They must have decided not to have separate website for the American branch.

@Dwight in Toronto , you mentioned  using "contact us" form to get in touch with them (not just sales@loksound.com address).  Where exactly did you find it? I looked allover the ESU website and didn't find that info.

[MK]

@Dwight in Toronto , you mentioned  using "contact us" form to get in touch with them (not just sales@loksound.com address).  Where exactly did you find it? I looked allover the ESU website and didn't find that info.

I think it's the page that u36b listed: https://esu.eu/nc/en/contact/email/

Click on USA or Germany at the bottom.

[Dwight in Toronto]

I think it's the page that u36b listed: https://esu.eu/nc/en/contact/email/

Click on USA or Germany at the bottom.

Yes, this is where/how I managed to quickly get in contact with Colorado Springs. 

Start by clicking on “Next”, under the ESU LLC USA info:




… after which this page full of info fields comes up:




Worked remarkably well for me!

[peteski]

I think it's the page that u36b listed: https://esu.eu/nc/en/contact/email/

Click on USA or Germany at the bottom.

Duh!  The "contact" link is always present on the very top right of every page.right next to the language flag!  And I was looking for it everywhere else but there. It is too obvious there!   

[tehachapifan]

Just to reiterate, I tried to use this contact form a few times and nothing would happen when I hit send.