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Kato's site feels very much like it is: a US branch of a Japanese company.
Ok Ed, then what did the previous version of KATO USA site "feel" like?
The same thing, but fifteen years old.
Clumsy, awkward, difficult to navigate, with photos of parts that are usually too small. Parts search and navigation non-existent In other words, no way to filter out parts other than to show all the parts for a particular locomotive. How about showing me:a) Only parts that are in stock AND parts that are "gears" AND...So it's just like the old one, but with new graphics. That, to me, is not an "upgrade".
I thought the old website was fairly easy to navigate, and I always have appreciated the number of parts Kato makes available to us. Sometimes I wish that the parts were re-stocked, but usually that only happens if a new batch of models is created.
At least they are moving forward. Some sites look as they did when Mosaic was born.
The opposite is also true - sometimes things move too far into being too flashy, busy or complicated. Yes, the world always moves forward, but not all the change is good. Sometimes restraint is in order. But I'm in a minority here.