Author Topic: quick question  (Read 1283 times)

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Brighid

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quick question
« on: December 16, 2020, 08:49:55 AM »
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Is  Fine-n-scale still in business??  I have emailed and tried to call with no luck.

wazzou

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Re: quick question
« Reply #1 on: December 16, 2020, 11:27:23 AM »
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Yes.
Bryan

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thomasjmdavis

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Re: quick question
« Reply #2 on: December 16, 2020, 11:29:05 AM »
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Is  Fine-n-scale still in business??  I have emailed and tried to call with no luck.

My recollection is that they don't sell direct, and I suspect they are a very small company (the whole market for kits in N scale being small) and other than occasionally doing a casting production run, probably run part time.  While I've purchased most of the FNS I have from MBK in 1s and 2s as part of larger orders, I think that Wig-Wag trains carries the whole line (or whatever is available from the manufacturer at any given time).  Other dealers are listed under "where to buy" on the Fine-N Scale website.

http://www.wig-wag-trains.com/FineNScale/Fine-N-Scale-Product-Page.htm

Given the covid-19 related delays and such, you might want to call/contact Wig-Wag on what is currently available. 
There is also an ebay "store" called Rico's Rail Room that carries a lot of FNS product.

And in my own pre-covid personal experience, it has taken as long as 4 weeks to get an email response from a major model manufacturer with a full time customer service person, so don't be surprised if it takes a while for someone who may only check the company inbox/voicemail once a week.
Tom D.

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CRL

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Re: quick question
« Reply #3 on: December 16, 2020, 11:48:08 AM »
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Try their website for list of retailers.

http://finenscale.com/wheretobuy.html

Lemosteam

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Re: quick question
« Reply #4 on: December 16, 2020, 02:37:36 PM »
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All my purchases have been through Ebay,

garethashenden

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Re: quick question
« Reply #5 on: December 16, 2020, 04:24:24 PM »
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My recollection is that they don't sell direct, and I suspect they are a very small company (the whole market for kits in N scale being small) and other than occasionally doing a casting production run, probably run part time.  While I've purchased most of the FNS I have from MBK in 1s and 2s as part of larger orders, I think that Wig-Wag trains carries the whole line (or whatever is available from the manufacturer at any given time).  Other dealers are listed under "where to buy" on the Fine-N Scale website.

http://www.wig-wag-trains.com/FineNScale/Fine-N-Scale-Product-Page.htm

Given the covid-19 related delays and such, you might want to call/contact Wig-Wag on what is currently available. 
There is also an ebay "store" called Rico's Rail Room that carries a lot of FNS product.

And in my own pre-covid personal experience, it has taken as long as 4 weeks to get an email response from a major model manufacturer with a full time customer service person, so don't be surprised if it takes a while for someone who may only check the company inbox/voicemail once a week.

Wait, Wig Wag is still in business? Huh.

I had a couple of emails from FNS this summer, I think he was pretty responsive, but they went into spam and that delayed the conversation...

nscalbitz

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Re: quick question
« Reply #6 on: December 16, 2020, 04:40:24 PM »
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Trick question... err it pays to add a notional subject...
 :|

thomasjmdavis

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Re: quick question
« Reply #7 on: December 16, 2020, 06:32:58 PM »
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Wait, Wig Wag is still in business? Huh.

I had a couple of emails from FNS this summer, I think he was pretty responsive, but they went into spam and that delayed the conversation...

Is Wig-Wag out of business?  I have no idea.  The last "news item" when I looked at there website today was dated Dec 2020.  I did not mean to send anyone to a dead letter office.  I haven't ordered anything from them in quite a while.  Checking online brought up a conversation in 2018 where someone was asking the question, having an order that took several weeks to deliver, but it appeared to be resolved. 
Tom D.

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peteski

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Re: quick question
« Reply #8 on: December 16, 2020, 07:00:07 PM »
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Trick question... err it pays to add a notional subject...
 :|

Hey, that is my line here!   ;)

Quick  answer: Dick Billings
. . . 42 . . .

garethashenden

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Re: quick question
« Reply #9 on: December 16, 2020, 07:11:41 PM »
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Is Wig-Wag out of business?  I have no idea.  The last "news item" when I looked at there website today was dated Dec 2020.  I did not mean to send anyone to a dead letter office.  I haven't ordered anything from them in quite a while.  Checking online brought up a conversation in 2018 where someone was asking the question, having an order that took several weeks to deliver, but it appeared to be resolved.

The only reason I mentioned it was that the only time I placed an order nothing happened. I wasn't charged, nothing shipped, no emails were answered. But that was 2013 or so. If they're still going that's good to hear.