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They have phenomenal customer service.
That's definitely my experience too.Ed
I purchased the PRR Gevo Unit some years back.I got it before the fixing of PENNSYLVANIA lettering locationWhen they offered the corrected shellsthey sent me two (2) and I asked if they had any extraincorrect shells, and they sent me another one of those, also.Never charged me a penny.Very professional and easy to deal with.SincerelyG
I believe you are thinking of Fox Valley, but they likewise have excellent customer service. I have gotten parts from both companies free of charge, even if I was not the original owner of the model. All it took was an email and I would be alerted that a package was on it's way to me.
Requested to buy replacement parts for my N FP7 years ago still haven't received a reply from IM. Kinda disappointing to spend good money on a unit and you can't even get replacement parts. Next fp7 will be Kato as i won't waste the funds on another IM.