Having had to deal with - principally - the UP, somewhat with the BNSF, and occasionally with NS and KCS (you track cars how?) in a previous life, I have a few treasured memories of how a 150 year old bureaucracy with a railroad acts. Remember, you can't spell stupid without UP.
The most amusing, after the filter of time and distance has been applied, is receiving a number of pictures of my cars strewn about the Kansas countryside and occupying prime real estate at the bottom of a creek with the comment from the UP "a lot of track damage".
Sam