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Since it's under warranty, and you have two others to keep the trains running, I'd send it back, then keep looking for the pin. If you find it, you'll have a spare, if not, you'll at least have a working loco, and Bachmann will know that they might have a problem. Hopefully yours is an isolated case, but if not, the more they have returned, the more likely they are fix the problem.
Josh, that sounds kinda kinky. Also, you must know who George Roberts was.Doug
You can hear him all over anything Sinatra, thanks to Nelson Riddle's killer arrangements. And listen to the bit at the end!