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Author Topic: Micro-Trains Customer Service  (Read 1663 times)

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jpec

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Micro-Trains Customer Service
« on: February 10, 2015, 03:58:41 PM »
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Never had to deal with the factory in 40+ years of model railroading.  Got one of the sweet SW-1500's in Conrail and noticed it was short a stack. Called them up, they apologized, and put a replacement in the mail - no hassle, no take it up with where you bought it...outstanding experience.

Jeff
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Ed Kapuscinski

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Re: Micro-Trains Customer Service
« Reply #1 on: February 10, 2015, 05:14:46 PM »
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Me too! Whaddya know.

I too needed a stack replacement. Sent a friendly email, got a friendly response.

Thanks for the great service MTL!
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towl1996

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Re: Micro-Trains Customer Service
« Reply #2 on: February 10, 2015, 05:21:06 PM »
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Yeah, I had a pleasant experience with them as well. Great service.
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Dave V

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Re: Micro-Trains Customer Service
« Reply #3 on: February 10, 2015, 05:41:29 PM »
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I still remember being asked to test some of the new med-pro wheels and how awesome it was to get to keep 'em!

Yeah, when it comes to people and standing behind their product, MTL is an awesome company.

Oh yeah, they make very nice stuff, too!   :D
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Chris333

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Re: Micro-Trains Customer Service
« Reply #4 on: February 10, 2015, 06:20:00 PM »
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Quote from: Dave Vollmer on February 10, 2015, 05:41:29 PM


Oh yeah, they make very nice stuff, too!   :D

Don't you guys have Facebook for that?    :trollface:
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peteski

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Re: Micro-Trains Customer Service
« Reply #5 on: February 10, 2015, 06:50:02 PM »
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Quote from: Chris333 on February 10, 2015, 06:20:00 PM
Don't you guys have Facebook for that?    :trollface:

What's that?  A book made for hitting people in the face?  :?

Me no likey!  :trollface: :trollface:
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Chris333

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Re: Micro-Trains Customer Service
« Reply #6 on: February 10, 2015, 08:23:45 PM »
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It was a reference to a post Joe made on Facebook.
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Lemosteam

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Re: Micro-Trains Customer Service
« Reply #7 on: February 10, 2015, 09:10:57 PM »
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You're a baaaad boy Chris!  :trollface:
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tom mann

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Re: Micro-Trains Customer Service
« Reply #8 on: February 10, 2015, 11:10:06 PM »
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Now you understand why I pay @Chris333 to contribute here.  A master of 2nd-level meta inside joking.
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JoeD

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Re: Micro-Trains Customer Service
« Reply #9 on: February 12, 2015, 10:18:22 AM »
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thin skin???   :D
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