So I received my parcel today. I was surprised and upset to find that 15 of the 36 cars have damage and about half of that are actually broken. My cars were open box and stored in a foam lined model train transport box. The issue is that no one put anything between the cars and at something the box took a hit on the end and everything was jammed to the right.
I emailed them to find out what to do. Does anyone have any experience with this kind of issue, and how they’ve responded?
Craig